Cookies Policy

About cookies

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember selected preferences and support certain functions. Some cookies are stored only for the length of a browsing session, while others may remain on your device for a longer period or until they are deleted.

Queenau Casino may use cookies, pixels, tags, local storage and related technologies. In this policy, these technologies are referred to collectively as cookies. They can help the website work as intended, support account and security functions, understand how visitors use the website and improve the online experience.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with information associated with your account, device or use of the website. Where this occurs, the information will be handled in accordance with the Queenau Casino Privacy Policy and applicable privacy laws.

Your consent and choices

Some cookies may be necessary for the website to operate and may be placed when you access or use the website. Where required by law, Queenau Casino will ask for your consent before using non-essential cookies. You can make choices through the cookie banner, consent tool or settings provided on the website. Your choices may apply to the browser or device you are using and may need to be made again if you use a different device, browser or cleared browsing data.

How cookies may be used

The cookies used on the website may serve different purposes. The exact cookies and technologies in use can change as the website, services, security requirements and legal obligations develop. The main categories are described below.

• Strictly necessary cookies: These support essential website functions, such as page navigation, session management, account access, security controls and the delivery of requested services. The website may not function properly without some of these cookies.
• Preference cookies: These remember choices made by you, such as language, region, display or other settings. They can help provide a more consistent experience when you return to the website.
• Performance and analytics cookies: These collect information about how visitors use the website, such as which pages are viewed, how features are used and whether an error occurs. The information may be used to understand performance and improve content, design and functionality.
• Security and fraud-prevention technologies: These help identify suspicious activity, protect accounts, support responsible access and reduce the risk of misuse, unauthorised activity or other threats.
• Marketing or advertising cookies: Where used and permitted, these may help measure campaigns, limit repeated advertising or present content that is more relevant to your interests. These cookies may be placed by Queenau Casino or by carefully selected service providers acting on its instructions.
• Third-party cookies: Some website features, content, analytics services or security tools may be provided by third parties. Those parties may use their own cookies or similar technologies in accordance with their own policies.

The information collected through these technologies may include a device or browser identifier, IP address, approximate location derived from an IP address, browser type, operating system, referral information, pages visited, interactions with features and the dates and times of visits. The information collected will depend on the technology used and the settings available on your device.

Queenau Casino may use cookie information in combination with other information for purposes such as maintaining website security, remembering preferences, preventing abuse, analysing traffic, troubleshooting technical issues and improving services. Cookies are not used to remove your responsibility to protect your account details or to comply with the website’s Terms and Conditions.

Managing cookies

You can manage cookies in several ways. If a cookie consent tool is available on the website, you can use it to accept, reject or adjust categories of non-essential cookies. You can also change settings in your browser or device. Most browsers allow you to view stored cookies, block some or all cookies, delete existing cookies and receive a notification before a cookie is placed.

1. Open the settings or preferences menu in your browser or device.
2. Find the privacy, security or cookies section.
3. Choose whether to allow, restrict or delete cookies, and select any site-specific options available.
4. Close and reopen the browser if required for the change to take effect.
5. Review your settings regularly, particularly after updating your browser or using a new device.

The method for managing cookies differs between browsers and devices. Guidance is usually available through the browser’s help or support function. You may also be able to control certain advertising preferences through tools offered by relevant industry organisations or technology providers.

Blocking or deleting cookies may affect the way the website works. Some pages, account features, security measures or interactive functions may not be available or may not operate correctly if strictly necessary cookies are disabled. You may also lose saved preferences and be asked to make selections again. Disabling marketing cookies does not necessarily mean that you will see no advertising; it may mean that advertising is less relevant to your interests.

Where available, changing your consent preferences through the website’s cookie settings is generally the best way to control non-essential cookies used on that website. Browser settings provide an additional method, but they may affect other websites as well.

Third parties, privacy and updates

Queenau Casino may use service providers to host, operate, secure, analyse or support parts of the website. These providers may process technical information and use cookies or similar technologies on Queenau Casino’s behalf. Third-party websites, applications, payment services, social media features or other external content may also have their own privacy and cookie practices. Queenau Casino does not control the cookie practices of independent third parties, so you should review their policies before using those services.

Information obtained through cookies may be processed or stored in Australia or another country, subject to applicable legal requirements and the safeguards described in the Queenau Casino Privacy Policy. The way personal information is handled may depend on the nature of the information, the service involved and the reason for collection.

Privacy and personal information

Cookies may collect information about your device and activity, and some information may be personal information under applicable law. Queenau Casino aims to collect and use information only for legitimate business, service, security or compliance purposes and to handle it in line with its privacy obligations. The Privacy Policy explains more about collection, use, disclosure, storage, security and rights relating to personal information.

If you have questions about this Cookies Policy or wish to exercise a privacy choice available under applicable law, use the contact or privacy process made available on the website. Do not include sensitive account, payment or identity information unless it is specifically requested through a secure process.

Changes to this policy

Queenau Casino may update this Cookies Policy from time to time to reflect changes to the website, technologies, services, legal requirements or business practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically to understand the current approach to cookies. Continued use of the website after an update may be subject to the updated policy, to the extent permitted by law.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to your available consent choices and browser or device settings.