Privacy Policy

Information we may collect

When you visit or use Queenau Casino, we may handle information needed to provide gambling services, maintain your account and meet security and legal responsibilities. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website or receive a service.

Account and personal details

This may include your name, date of birth, contact details, username, account credentials, country or state of residence and other information supplied when you register or update an account. We may also keep information about your account preferences, responsible gambling settings, account status, requests and communications with our support team. Details connected with your account help us provide the services you request and communicate with you about important account matters.

Identity and verification information

To help confirm identity, age, location or eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information relevant to payment or source-of-funds checks where appropriate, and records of checks performed. Verification information is handled to protect accounts, prevent fraud, support responsible operation of the service and meet applicable obligations.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process card or banking details directly, and Queenau Casino may receive information needed to confirm, authorise and reconcile a transaction. The information handled can vary according to the payment method and provider used. Transaction records may also be used to investigate errors, resolve queries and protect against payment abuse.

Device, technical and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the site. This information can help us understand website performance, identify technical problems, support security controls and improve the user experience.

Information you provide to support

If you contact support, we may keep the details of your request, the information used to verify your account and the messages exchanged while the matter is being handled. Keeping these records helps us respond consistently, investigate complaints, resolve disputes and maintain a record of account-related assistance.

How and why information is used

Personal information is used for legitimate service, business, security and compliance purposes connected with operating an online casino. We aim to collect and use information that is relevant to the purpose for which it is needed. Depending on the circumstances, the main uses may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age, location and eligibility to use particular services.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting unusual activity, account misuse, payment abuse, collusion or other conduct that may threaten players or the service.
• Providing customer support, responding to questions and keeping records of requests.
• Managing responsible gambling tools, restrictions and communications where relevant to your account.
• Improving website performance, usability, content, functionality and service reliability.
• Sending service messages about your account, transactions, security, verification or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise agreed to receive them.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and other applicable obligations.
• Establishing, exercising or defending legal rights and protecting Queenau Casino, players and other persons from harm or misuse.

Some information may be used for more than one purpose. For example, transaction records may support customer service, account reconciliation, fraud prevention, security monitoring and required record-keeping at the same time. Where information is no longer needed for a stated purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Sharing information with service providers

Information may be shared when necessary to provide the service or carry out the purposes described in this policy. This may include sharing relevant information with payment and financial service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other service providers working on behalf of the site.

These providers may only receive information relevant to the service they perform, subject to the arrangements that apply to that service. They may process information in accordance with their own privacy information as well as the instructions and requirements that apply to their work for the website.

Other disclosures

Information may also be disclosed where required or permitted by applicable law, to respond to a lawful request, to protect the rights and safety of players or others, to investigate suspected unlawful activity, or in connection with a business transfer, legal claim or dispute. We may also disclose information where necessary to enforce website terms, protect the security of the service or prevent misuse.

Marketing preferences can be changed at any time. Choosing not to receive marketing does not prevent us from sending service messages that are necessary to operate, secure or administer your account.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Queenau Casino may use them to keep the site working, remember selected settings, maintain sessions, support account security, understand traffic and improve the user experience. Some cookies may be placed by service providers that help operate particular website features.

Cookies may be used for different purposes. Essential cookies can support functions such as logging in, moving between pages and maintaining a secure session. Other cookies may help remember preferences, measure website use or improve content and performance. The types of cookies used may change as the website and its features develop.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or ask for confirmation before a cookie is stored. If you disable cookies, some account or website functions may not work as intended. Browser controls do not necessarily remove information that has already been collected for account, security or legal purposes.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, secure connections, monitoring, staff procedures and restrictions on who may view information.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, avoid sharing access to your account and contact support promptly if you believe your account or information has been accessed without permission. We may ask for information to confirm that a request or communication is genuine before making changes to an account.

Retention of information

Information is generally kept for as long as it is needed for the purposes explained in this policy, to provide services, resolve disputes, enforce terms, protect the service or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, payment, security and account records.

The length of time information is retained can depend on the type of record, the reason it was collected, ongoing disputes or investigations and applicable requirements. When retention is no longer required, information may be securely deleted, destroyed or anonymised. Closing an account does not necessarily result in the immediate removal of every record connected with it.

Your privacy choices and data rights

Depending on your circumstances and the privacy obligations that apply, you may be able to ask about the personal information held about you and how it is used. You can contact privacy support at support@queenaucasino.click to exercise your data rights or ask a privacy question.

• Access: request a copy of, or information about, the personal data held about you.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request that your personal data be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or other legitimate purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided. Withdrawing consent does not affect service messages needed to operate or secure your account.
• Questions and complaints: ask for clarification about the handling of your information or raise a privacy concern for review.

How to make a request

When making a request, please contact support@queenaucasino.click and provide enough information to help locate the relevant account or records. You should explain the right you want to exercise, such as access, correction, deletion or withdrawal of marketing consent. Providing clear details can help us understand and respond to your request efficiently.

Additional information may be requested to confirm your identity and protect against unauthorised access. This process is intended to ensure that personal information is not disclosed or changed in response to a request from someone who is not authorised to make it. We will consider requests in accordance with applicable privacy requirements.

There may be circumstances where access, correction or deletion must be limited or refused. For example, a request may be affected by information that must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. If a request cannot be completed in full, the reason will be explained where permitted.

Marketing communications

You can withdraw consent to marketing communications by contacting support@queenaucasino.click or by using an unsubscribe facility included in a marketing message, where available. We will take reasonable steps to update your preference. There may be a short period while existing campaigns or messages are processed. Withdrawal of marketing consent does not affect transactional, security or other service communications needed to manage your account.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or applicable privacy requirements change. The latest version published on the website will apply to information handled after it is made available. Players should review this page from time to time, particularly before providing new information or using a changed service.

If you have a question about this Privacy Policy or want to exercise a data right, contact support@queenaucasino.click. Privacy requests will be handled as soon as reasonably practicable and in line with applicable requirements.