Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Queenau Casino in relation to your use of the website, games, account facilities and related services. They apply whether you browse the website, create an account, make a deposit, place a wager, claim an offer or use any other available feature. If you do not agree with these terms, you must not use the website or its services.

Queenau Casino is intended for adults who are legally permitted to participate in online gambling in the place where they are located. You must be at least 18 years old and must comply with all laws that apply to you. It is your responsibility to check whether online gambling is lawful in your location before accessing the website. We may refuse access or close an account where participation is not permitted.

You must provide accurate, current and complete information when registering. Information must remain accurate throughout your relationship with Queenau Casino. You must update your details if they change, including information used for identity, age, payment or account verification. Providing false, misleading or incomplete information may result in restricted access, cancellation of transactions or closure of your account.

You may only create and use one personal account unless Queenau Casino expressly permits otherwise. Your account is for your own use and must not be shared, transferred, sold or used on behalf of another person. You are responsible for keeping your username, password and other security details confidential. Tell us promptly through the available support channels if you believe your account has been accessed without permission.

• You must not allow another person to use your account or payment methods.
• You must not register or play while acting for another person, business or organisation.
• You must not use the website for unlawful activity, fraud, money laundering or other prohibited conduct.
• You must not attempt to bypass security controls, account restrictions, location controls or responsible gambling measures.
• You must not use automated software, bots, scripts or other tools intended to interfere with games or website operation.

2. Accounts, verification and transactions

Queenau Casino may carry out checks before or after an account is opened. These checks may relate to your age, identity, location, source of funds, payment method, account activity or compliance with applicable requirements. You may be asked to provide documents or information that reasonably confirms these matters. Access to some or all services may be limited until the requested checks are completed.

Documents provided for verification must be genuine, valid and readable. Queenau Casino may retain and use verification information in accordance with its Privacy Policy and applicable privacy laws. If verification cannot be completed, or if information appears inconsistent or unreliable, an account may be suspended or closed while the matter is reviewed.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the available services and must not be used to test, conceal or transfer funds. Queenau Casino may reject, reverse or hold a transaction where there are security, compliance, technical or payment-processing concerns.

You are responsible for checking that all transaction details are correct before confirming a deposit, withdrawal or other request. Processing times can depend on verification, payment providers, banking systems, public holidays and other factors outside the website's control. Any applicable fees, restrictions or processing conditions will be shown where relevant before a transaction is completed.

Wagers are normally final once accepted, except where a wager is cancelled, voided, interrupted or adjusted under the applicable game rules, technical requirements or these terms. If a technical error, display error, pricing error or other obvious mistake affects a transaction or game result, Queenau Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

Any balance shown in your account is not a bank deposit and does not earn interest. You must not treat the account as a payment, savings or money-transfer service. Withdrawals may be subject to account verification, payment-method checks and other lawful requirements. Where an account is closed, any remaining balance will be dealt with after applicable checks, adjustments and lawful deductions have been completed.

3. Games, promotions and responsible gambling

Each game may have its own rules, including information about how wagers are placed, how results are determined and how prizes or returns are calculated. You should review the relevant game information before playing. Game outcomes are determined by the applicable game system and, where relevant, randomised processes. Subject to correction of a genuine error, the recorded result in the website's systems will generally be treated as the official result.

Promotions, bonuses, tournaments and other special offers may be subject to separate terms. Those terms may include eligibility requirements, participation rules, expiry conditions, wagering requirements, game restrictions, withdrawal conditions or limits. If a promotional term conflicts with these general terms, the specific promotional term will apply to the extent of the conflict. You should read an offer's conditions before accepting or using it.

Queenau Casino may change, suspend or withdraw an offer where permitted, including where there is suspected abuse, technical failure, error, fraudulent activity or a change in the underlying promotion. A person must not claim an offer more than once where the promotion is intended for a single individual or household. Attempts to manipulate promotions, create multiple accounts or coordinate activity may lead to cancellation of promotional benefits and further account action.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you begin, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

• Do not chase losses or increase your spending to try to change a result.
• Keep gambling separate from essential household, living or borrowed funds.
• Use available account controls, including deposit, loss, session or wagering limits where offered.
• Consider taking a break or requesting account closure if gambling is no longer enjoyable or controlled.
• Seek independent support from an appropriate gambling-help service if you are concerned about your gambling or someone else's gambling.

Requests for limits, breaks, self-exclusion or account closure will be handled under the processes available at the time. You must not attempt to open another account or use another person's account to avoid a restriction. A responsible gambling measure may affect access to games, deposits, promotions or withdrawals, and may remain in place for the period selected or otherwise applicable.

4. Website use, privacy and legal conditions

The website, software, text, graphics, logos, designs and other content are owned by or used by Queenau Casino under appropriate rights. You may use the website only for personal, lawful purposes and in accordance with these terms. You must not copy, modify, reproduce, publish, distribute, reverse engineer, scrape or commercially exploit any part of the website unless permitted by law or authorised in writing.

You must not introduce viruses, malicious code or other harmful material, interfere with website operation, overload systems, test vulnerabilities without permission or attempt to obtain unauthorised access to accounts, networks or data. We may suspend access, remove content or take other reasonable action where activity threatens security, fairness, availability or the rights of users and service providers.

The website may include links, payment services, software or content provided by third parties. Those third parties may have separate terms and privacy practices. Queenau Casino does not guarantee the availability, accuracy or suitability of third-party services and is not responsible for matters outside its reasonable control. You should review relevant third-party conditions before using those services.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or available services. You should ensure that the information supplied to Queenau Casino is accurate and that your account communications remain secure.

To the extent permitted by law, Queenau Casino is not responsible for loss caused by events outside its reasonable control, including internet interruptions, device faults, telecommunications failures, payment-provider issues, cyber incidents, software faults or other technical problems. Nothing in these terms excludes or limits a right, guarantee, condition or liability that cannot lawfully be excluded or limited under Australian law.

Queenau Casino may update these Terms & Conditions from time to time to reflect legal, regulatory, operational, technical or service changes. The updated version will be made available on the website and will apply from the stated effective date or, where no date is stated, from publication. If you continue to use the website after an update, you are treated as accepting the revised terms. If you do not accept them, you must stop using the services.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any specific game, promotion or service rules that apply, represent the agreement governing your use of Queenau Casino, subject to the mandatory protections and requirements of applicable Australian law.